Ordering Policies

Shipping Policy:

Please note that members of our mail order team typically works M-F, but when the restaurant is busy will be pulled in to help there. Please allow 5-7 business days for us to process your order. If you place an order on a weekend or a holiday- please understand we will not process it until the next business day. Your order will ship via either UPS or USPS depending on what the best option is. If you cannot receive UPS or USPS at your shipping address let us know in the order notes or contact us via email. Shipping costs are determined by weight and distance and you will see the cost before check out. If you require express or 2-day shipping- please call us at (603)-823-5575 ext 16 during regular business hours so that we may be alerted to it. If you are trying to determine when a package will arrive please note the following: credit card authorization and verification must be received prior to processing. UPS deliveries occur Monday-Friday, excluding holidays and USPS deliveries occur Mon-Sat excluding holidays. Once you have placed your order you should receive a confirmation to the email you placed it with and it will provide you with a tracking number.

If for some reason it isn’t feasible for us to ship the order to you, we will refund you the entirety of your order and email you an explanation. 

Refund Policy:

If you are unhappy with any products you receive- please call us at (603)-823-5575 to speak to a member of our mail order team. All refunds will be provided as a credit to the credit card used at the time of purchase within 5 business days upon receipt of the returned merchandise. 

Items are eligible to be returned for up to 30 days after receipt (confirmed via tracking information) as long as you reach out to us before the 30 day period expires. Purchaser is responsible for cost of return shipping 

Reshipping Defective Products: 

If an item arrives and it is defective in any way (broken seals, broken glass, missing something) email us ASAP with photos of the damage/defect. We will work to resolve the issue and will tell you what we intend to do to remedy the situation via email. Please note because we ship perishable items, we only will guarantee refund or replacement on defective products if you contact us within 30 days of receipt

Shipping Services Explained: 

We ship via USPS priority Mail and UPS. We will not charge you or refund you for any difference in shipping costs. UPS Surepost ships via UPS to your local post office and the Postal Service will complete the delivery to your door.  

 

Last Updated 11/16/2023